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Policies & Procedures

 

bulletWe only ship wheels and tires in the continental United States (Except for shipments to Alaska and Hawaii ). No international orders will be excepted. All orders received before 2:30pm EST.-Fri.), will be processed the Same Business Day. Orders received after 2:30pm EST. or on Sat.- Sun., will be processed the next Business Day. Please allow 48-72 hours for our Security Department to verify all credit card orders before your order is shipped. After verification, customers on average receive their orders within 7-10 business days. If paying by electronic check, please allow 7-14 business days for your check to clear before your order is shipped. Due to fraud, we ship orders only to the credit card billing address only. We don't ship to APO or PO boxes.

The customer is liable for all shipping costs when returning or exchanging an item to Car Rims except if the wheels do not fit. This policy also applies to warranty returns.

Shipments received in conditions other than brand new will be charged 50% restocking fee of the total amount. If damaged during shipping, absolutely NO refunds or credits will be issued. All claims must be filed with the shipper.

Wheel and tire packages must be properly boxed before they are returned.

It's the customer's responsibility to report any damages/shortages within 48 hours (2-Business Days) of receiving the product. No claims will be accepted after 48 hours.

No returns will be accepted without authorization from Car Rims. Once Authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number.

The Return Merchandise Authorization or RMA is valid for 15 days ONLY. After the 15 day time limit, the RMA remains invalid.

There are absolutely NO refunds or returns (once a tire is mounted) for customers who solely purchase wheels.

There are absolutely NO refunds or returns on used or damaged products.

There are absolutely NO refunds or returns on any mounted wheel and tire package.

The purchase price at time of sale is final.

All wheel and tire packages come with Free Ground Shipping.

PAYMENTS
We accept Visa, Master Card, American Express, and Discover payments. We also accept E-checks, Bank Certified Checks, Postal Money Orders, and Bank Wire transfers. You may call us to place your order over the phone. Call for details.

ALL WHEELS
All wheels should be checked for fit on a car before tires are mounted for customers who solely purchase wheels. Once the wheels have been mounted and balanced, they belong to the customer. All spinner kits are universal so we don't guarantee fitment. Absolutely no refunds on spinner kits or spinner installation kits.

ALL PRICES
All prices are subject to change without notice. We are not liable for any typographical errors.

ALL CLAIMS
All claims for loss or damage must be filed against carrier or consignee. Shortage and claims must be made within 3 (three) days of the receipt of goods.

ALL CANCELLATIONS
Once an order has been placed with Car Rims, cancelled orders will be charged a 20% cancellation fee. Once the part is in route to either Car Rims or the customer, the order is fulfilled, and a 20% cancellation fee will be assessed plus any return shipping fees on cancelled orders.

ALL RETURNS
To return merchandise, an RA (Return Authorization) Number must be obtained. RA#'s must appear on the outside of the box in bold, black writing. Unauthorized merchandise will be refused at the loading dock. All returns must be freight prepaid, return shipping and is the customer's responsibility. A 20% restocking fee will be applied to all returns plus any return shipping fees on cancelled orders.

ALL WARRANTIES
All warranties will be handled according to the manufacturer. Replacement parts may be paid for in full. Once we receive the credit from the vendor, we will issue a return credit. When shipping, charges are the customer's responsibility.

ALL CREDITS/REFUNDS
All in store credits will be applied to products on the same day, whereas credit card refunds will be issued within 2-4 weeks of cancellations.


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WARRANTY INFORMATION

1. A 1 year Manufacturers warranty to the purchaser that all wheels are free from defects in materials and workmanship under normal and responsible use. Pitting, rust, and weather related damage is excluded in this warranty.

Transfer of title of any Car Rims product by the original owner voids the warranty.

2. All defective returns will be reviewed by quality controlled personnel and any defects not found to be Car Rims responsibility will be rejected and returned to the sender at their expense. Appearance defects will not be honored if :

a. Damage caused by incorrect mounting or installation.

b. Damage caused from improper maintenance or improper cleaning agents. Each wheel must be treated like any other painted surface of your vehicle. Harsh cleaning methods voids all warranties.

c. Damage from neglect, lack of cleaning, chemicals, and/or adverse weather conditions.

d. The rim was sold as a "blemished product"


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CARE AND USE GUIDELINES

1. Only use a solution of mild soap and water for cleaning your wheels. ** Do not use harsh detergent pre washes which will damage your clean coat.

2. Do not wash wheels which are very hot from use.

3. Torque lug nuts to the proper specifications at the time of installation and within the first 50 miles.

 

                                                                   
 

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